Contact

Last Updated: January 2026

1. Customer Support

Thank you for choosing HONLIN.

We are committed to providing excellent customer service and are happy to assist you with any questions regarding your order, products, shipping, returns, or other inquiries.

Our customer support team will respond as quickly as possible during business hours.

2. Brand Information

Brand Name

HONLIN

3. Customer Service Email

For all inquiries, please contact us by email:

Email

service@honlin.shop

We aim to respond within 24 business hours.

4. Customer Service Phone

Phone

+1 (938) 732-7053

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM (Central Time)

5. Contact Form

You may also contact us by submitting the contact form on our website.

To help us assist you more efficiently, please include:

Full Name
Email Address
Order Number (if applicable)
Subject
Detailed Message

We recommend using the same email address that was used to place your order.

6. Order Support

If your inquiry is related to an order, please include your Order Number in your message.

We can assist with:

Order status
Shipping updates
Tracking information
Product questions
Size recommendations
Return & Refund requests
Order cancellation (before shipment)
Damaged or incorrect items
General customer support

Providing complete order information will help us process your request more quickly.

7. U.S. Customer Service & Return Support Address

HONLIN Customer Service

817 Beltline Rd SW

Decatur, AL 35601

United States

This address is used for:

Customer service
Business correspondence
Approved return support

Please do not return any items without first obtaining return authorization from our customer service team.

8. Chinese Company & Factory Address

Guangzhou Baiyun Honglin Garment Factory

Room 601, No. 2, Lane 1, Dagang West Street

Baiyunhu Street

Baiyun District

Guangzhou, Guangdong

China

This address is used for:

Company registration
Manufacturing
Quality inspection
Packaging
Google Merchant Center business information

9. Business Hours

Customer Service Hours

Monday – Friday

9:00 AM – 6:00 PM (Central Time)

Closed on weekends and U.S. public holidays.

Messages received outside business hours will be answered on the next business day.

10. Response Time

We strive to respond to all customer inquiries as quickly as possible.

Typical response times:

Email: Within 24 business hours
Contact Form: Within 24 business hours
Phone: During business hours

Response times may be slightly longer during holidays or periods of unusually high inquiry volume.

11. Contact Us

HONLIN

Website:

https://honlin.shop

Email: