FAQ

Frequently Asked Questions

Find answers to the most common questions about orders, shipping, returns, sizing, and payments. If you need additional assistance, please contact us at service@honlin.shop.

1. Where do you ship?

We currently ship to customers in the United States only.

2. Where are your products shipped from?

Our products are designed, inspected, and packaged by our factory in China. Orders are shipped to customers in the United States through our international logistics partners.

3. How long does shipping take?

Order Processing: 1–3 business days
Transit Time: 7–12 business days
Estimated Delivery: 8–15 business days

Shipping times are estimates and may vary during holidays or due to carrier delays.

4. How much does shipping cost?

Orders of $69 USD or more qualify for Free Standard Shipping.
Orders under $69 USD are charged a $6.99 USD standard shipping fee.

Shipping rates are displayed at checkout.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use the tracking information to monitor your shipment.

6. Can I return my order?

Yes. You may request a return within 30 days after your order has been delivered, provided the item is unused, in its original condition, and includes all original tags and packaging.

For full details, please see our Refund Policy.

7. Can I exchange an item?

We do not offer direct exchanges. If you need a different size or style, please return your eligible item and place a new order.

8. What payment methods do you accept?

We accept major credit and debit cards, including:

Visa
Mastercard
American Express
Discover

Additional payment methods available at checkout may include PayPal, Shop Pay, Apple Pay, and Google Pay, depending on availability.

9. What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at service@honlin.shop. Include your order number and clear photos of the item so we can assist you promptly.

10. How do I choose the right size?

Each product page includes a detailed size chart with garment measurements. Please review the size chart before placing your order. If you need additional sizing assistance, contact our customer support team.