Refund policy

Last Updated: January 2026

1. Return Eligibility

At HONLIN, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 calendar days after your order is delivered.

The 30-day return period begins on the delivery date shown by the shipping carrier, not the order date.

To be eligible for a return, the item must meet all of the following conditions:

Unused, unworn, and unwashed.
In its original condition.
All original tags must remain attached.
Original packaging must be included.
Free from stains, odors, perfume, pet hair, damage, or alterations.

Returns that do not meet these requirements may be refused.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Bodysuits
Swimwear
Lingerie and underwear
Personalized or custom-made products
Gift cards
Digital products
Clearance or Final Sale items
Products marked as "Non-Returnable"

If you are unsure whether your item is eligible for return, please contact us before submitting a return request.

3. How to Request a Return

Before returning any item, you must first contact our customer service team.

Please email:

service@honlin.shop

Include the following information:

Order number
Customer name
Reason for the return
Photos (if the item is damaged, defective, or incorrect)

Our customer support team will review your request within 1–2 business days.

If your request is approved, we will provide:

Return instructions
The authorized return address
Any additional return requirements

Please do not send any products back without prior authorization. Unauthorized returns may not be accepted.

4. Return Address

Chinese Factory & Company Address

Guangzhou Baiyun Honglin Garment Factory

Room 601, No.2, Lane 1, Dagang West Street

Baiyunhu Street

Baiyun District

Guangzhou, Guangdong

China

This address is used only for company registration, manufacturing, quality inspection, and business information.

U.S. Customer Service & Return Support

HONLIN Customer Service

817 Beltline Rd SW

Decatur, AL 35601

United States

Phone:

+1 (938) 732-7053

Email:

service@honlin.shop

Returns should only be sent after receiving approval from our customer service team.

Depending on the order and return circumstances, customers will receive the appropriate return instructions and authorized return location.

5. Return Shipping Costs

If the return is due to customer preference (such as ordering the wrong size, changing your mind, or no longer wanting the item), the customer is responsible for the return shipping costs.

If the return is caused by our error, including:

Incorrect item received
Damaged item
Defective product

HONLIN will provide an appropriate solution, which may include a prepaid return label or replacement at no additional cost.

Original shipping charges are non-refundable, unless the return is the result of our mistake.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

Refunds are typically processed within 3–5 business days after the returned item has been inspected.

Depending on your payment provider or financial institution, it may take an additional 3–10 business days for the refunded amount to appear in your account.

HONLIN does not charge any restocking fees.